Delivery and returns
Standard Royal Mail 48 Delivery (free in the UK)
We deliver using Royal Mail and for UK orders delivery is free.
If your item is not in stock, we will inform you by email and send the item when it comes into stock. You can cancel if you would rather not wait. If the item is in stock delivery is usually within 2-4 working days.
28 Day No Hassle Returns
All goods are supplied SALE or RETURN. If you are not entirely satisfied with goods supplied we will immediately refund your money in full upon receipt of the goods returned in saleable condition within 28 days of purchase. Wherever possible, alternative goods will be offered to replace unsatisfactory or faulty goods. Incorrect deliveries will be rectified (stock allowing) immediately and dispatched the same day. Items purchased as Christmas presents can be returned up to the 15th January
All complaints regarding goods, delivery times, service, or if you feel that you have not been treated in a fair and satisfactory manner should be notified by email or telephone within 7 working days of receipt of goods.
You can contact us by email: firstname.lastname@example.org or by phone on 01263 711309 Monday - Friday 9am to 4.30pm.
All complaints are dealt with in strict confidence and will be confirmed by post, telephone or email within 7 working days of the complaint being registered. All disputes will be, wherever possible, resolved no later than 14 days from the day the complaint is registered.
This does not affect your statutory rights.